Thank you for shopping at WeMadee! Because every single one of our crochet items is 100% meticulously handcrafted to order, we maintain a specific policy regarding cancellations, returns, and refunds to protect both our artisans and your purchase.
1. Order Cancellations & Modifications
- Since production begins quickly after an order is placed, cancellations or modifications (such as changing a size or color) are only accepted within 24 hours of purchase.
- Once the 24-hour window has passed and production has started, we are unable to cancel or refund your order.
2. Returns & Exchanges
- Due to the custom, made-to-order nature of handmade craftsmanship, we do not accept returns or exchanges if you change your mind, dislike the color style, or ordered the wrong size.
- Please review our size guide carefully in the product description before placing your order. Due to the handmade process, minor variations in stitches and sizes (within 1-2 cm) are natural characteristics of artisan goods and are not considered defects.
3. Damaged, Defective, or Incorrect Items
Your satisfaction is very important to us. If your order arrives damaged during transit, defective, or if you received the wrong item, we will happily resolve it:
- Please contact us at contact@wemadee.shop within 7 days of delivery.
- You must provide your order number along with clear photographs or a short video showing the damage or error.
- Once approved, we will immediately arrange a brand-new replacement to be crafted and shipped to you at no extra charge, or issue a full refund for the affected item.
4. Refunds (If Applicable)
- If a refund is approved for a damaged/incorrect item, it will be processed automatically, and a credit will be applied to your original method of payment (Stripe/PayPal) within 5–10 business days, depending on your bank’s processing times.
5. Lost Packages & Shipping Issues
- Every shipment includes a tracking number. If your package is marked as “Delivered” by the local postal service but you have not received it, please contact your local post office directly. We are not responsible for packages stolen after delivery or shipments lost due to incorrect addresses provided by the customer.
Need Help?
If you have any questions or concerns regarding your order, please do not hesitate to contact our customer support team at contact@wemadee.shop. We are always here to help!